FAQs

NomSticks are premium, silvervine-based chew sticks for cats, designed to support natural chewing instincts, play, and dental hygiene. They’re made to give your cat a safe, satisfying way to nibble, chew, and bunny-kick to their heart’s content.

Yes. NomSticks are crafted specifically for cats and are intended for supervised play and chewing. As with any treat or toy, keep an eye on your cat while they’re using NomSticks and remove any small, broken pieces that could be swallowed.

Our processing time is typically 1–3 business days from the moment you place your order. This does not include weekends or holidays.

Once your order has been processed and shipped, estimated delivery times are:

United States: approximately 7–10 business days.
International: approximately 7–14 business days.

Please note that these are estimates only. Actual delivery times can vary based on the destination country, customs, and local postal services.

Yes, we ship internationally. International delivery usually takes 7–14 business days after your order has been processed, depending on your location and local customs.

We offer refunds and returns within 30 days of purchase. To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.

Please note: customers are responsible for the cost of return shipping.

For more information, visit our Refund & Return Page.

The customer is responsible for paying the return shipping costs for any approved return. Shipping costs are non-refundable.

Once your return has been approved by our support team, please send your package to:

Return Shipping Address
4498 Main St, Suite 4 #1628
Buffalo, NY 14226
United States

Please include your order number inside the package so we can process your refund quickly.

Every cat is unique. Some take to NomSticks instantly, while others need a little warm-up. Try offering the stick during playtime, rubbing it between your fingers to release more scent, or presenting it on the floor where your cat feels safe.

If you’re still having trouble, reach out to our support team and we’ll do our best to help.

If you have any questions about your order, shipping, or returns, please contact our support team using the contact details on our website’s Contact Page. We’re happy to help.